What You Should Know:
- CipherHealth, a recognized leader and innovator in patient-centered communications, engagement, and insights for the nation’s leading healthcare systems, today announced a new Self-Service Rounding solution.
- The solution provides another key tool to hospitals to better empower patients, combat staff burnout, provide more personalized care, and improve workflows.
Revolutionizing Patient Care: Self-Service Rounding Empowers Patients and Enhances Hospital Efficiency
The Self-Service Rounding solution is designed to transform patient care by empowering patients to voice their concerns and feedback in real-time. Through CipherHealth’s CipherConnect web platform, patients can easily access the system on their own devices via QR code or SMS link, aligning with the growing demand for convenience and control over personal health. This approach complements rather than replaces traditional nurse-led rounding, enhancing patient engagement while providing hospitals with valuable insights for swift action.
By collecting real-time data, healthcare organizations can identify trends in patient satisfaction and operational challenges, enabling rapid improvements. This data-driven approach, combined with traditional rounding responses, offers a comprehensive understanding of the patient experience. The flexibility of the system allows for prompt adjustments to align with evolving patient needs, facilitating better communication and addressing concerns across various healthcare settings.
Overall, Self-Service Rounding improves patient satisfaction, streamlines check-in and discharge processes, and is adaptable to a wide range of healthcare environments, including inpatient units, emergency departments, and ambulatory care.
“Patients want greater control over their own health. They’re also seeking more convenience and opportunities for asynchronous communication. Simply put, if a patient wants to provide feedback to their providers, they should be able to do so in that moment,” said CipherHealth Senior Vice President of Product Suzie Sfarra. “Through this solution, we’re providing meaningful paths to patient satisfaction, all without sacrificing experience—and while critically reducing burdens on already overloaded frontline nurses.”