What You Should Know:
– rater8, a healthcare reputation management and patient feedback platform announced today the successful closing of their Series A funding round led by Elsewhere Partners.
– The Series A investment will fuel rater8’s growth, allowing them to expand their reach, strengthen partnerships, and enhance their award-winning software-as-a-service (SaaS) solutions.
Capitalizing on the Growing Importance of Online Reputation
The global online reputation management market is expected to surpass $746 million by 2031, with healthcare playing a central role. As patients increasingly turn online to research providers, positive online reviews have become the single most influential factor in their choices. Dissatisfaction with healthcare quality and a rising tendency to switch providers further highlight the critical need for strong online reputations.
rater8: Delivering Unmatched Results for Healthcare Providers
rater8 boasts a proven track record, generating an average 240% increase in annual reviews for over 750 healthcare organizations. Their platform empowers providers to:
- Build Online Visibility: Increase online presence and attract new patients through a robust online reputation.
- Manage Reputation: Proactively monitor and address online reviews, maintaining a positive patient perception.
- Improve Patient Satisfaction: Gather valuable patient feedback to identify areas for improvement and optimize the patient experience.
- Enhance Operational Performance: Leverage data-driven insights to streamline operations and deliver better care.
Seamless Integration and Actionable Insights
Unlike generic review tools, rater8 seamlessly integrates with over 100 electronic health record (EHR) and practice management (PM) systems. They focus on healthcare-specific review sites like Google, Healthgrades, Vitals, and WebMD, ensuring reviews reach the right audience. Additionally, rater8 offers comprehensive analytics that provide healthcare providers with:
- Granular Feedback: Detailed insights into patient satisfaction across individual providers, specialties, practices, and facilities.
- Real-Time Reporting: Access to up-to-date data on a range of patient satisfaction metrics and online review statistics.
- Intelligent Prioritization: An automated system that prioritizes review sites in need of more attention.
“As the healthcare sector evolves, healthtech innovators are clamoring to carve out their niche in an increasingly crowded space. Many will fail, but those who thrive will transform patient experience and practice management. rater8 has grown into a formidable leader in the patient management evolution – building a solution that addresses core industry pain points, growing an incredibly satisfied customer base and continuously outperforming competitors that simply can’t stack up,” said Michele Perry, operating partner, Elsewhere Partners. “The patient feedback market is ready for disruption. We see tremendous opportunity for growth as rater8 further broadens the capabilities of its platform and grows its team to support demand. I have no doubt that the rater8 team will continue to raise the bar for patient feedback solutions and help drive better outcomes for both practices and patients.”