What You Should Know:
- athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide, today announced that ZoomCare, an innovative multi-specialty organization and pioneer of on-demand healthcare, selected athenaOne® as its platform of choice.
- The move aims to enhance operational efficiencies, better serve patients, and support the ongoing evolution of ZoomCare’s business model.
ZoomCare: Pioneering Healthcare Excellence in the Pacific Northwest and Beyond
ZoomCare, with a team exceeding 220 providers across over 50 neighborhood clinics, manages upwards of 465,000 visits and attends to 187,000 patients annually. Renowned for its provision of on-demand urgent, primary, specialty, and high-acuity care, ZoomCare stands as a pivotal player in healthcare delivery throughout the Pacific Northwest, esteemed for its commitment to convenience, accessibility, and excellence.
Joining the ranks of over 150,000 providers on the athenahealth network, ZoomCare aligns with hundreds of urgent care organizations conducting more than nine million encounters yearly. A pivotal consideration for ZoomCare in choosing athenahealth was the ability to tailor workflows for urgent care providers and other specialties, alongside access to pertinent insights and benchmarking against multi-specialty organizations nationwide.
As ZoomCare expands access to primary care services and embraces additional payment models, the necessity for a technology platform ensuring exceptional patient experiences while offering superior revenue cycle management became apparent. Streamlining operations and reducing denial rates emerged as critical factors in achieving scalability for the organization.
“Patients want more accessible, more convenient healthcare options – and ambulatory care practices are rising to meet this major shift in where, when, and how people seek care,” said Bob Segert, chairman and chief executive officer of athenahealth. “Innovative outpatient groups like ZoomCare are meeting this demand, maintaining a total view of the patient that includes insights from care received at nearby hospitals and health systems. With the consumerization of healthcare more apparent in urgent care environments than in any other setting, our flexible, interoperable platform will empower ZoomCare’s staff and providers to concentrate on what they do best – deliver outstanding patient care.”