What You Should Know:
– Beacon Health System, a healthcare provider in northwest Indiana and southern Michigan, has announced a new partnership with Notable, an AI platform focused on streamlining healthcare operations.
– The deployment of Notable’s AI platform aims to improve patient experience and access to care by automating the scheduling process for diagnostic procedures and tests.
The Challenge: Scheduling Delays and Frustration
Currently, when a healthcare provider orders diagnostic tests like X-rays, mammograms, or blood work, it can often lead to scheduling delays. These orders can get lost in the shuffle of a busy healthcare system, requiring patients to follow up with the clinic to schedule their appointments. This manual process can be frustrating for both patients and staff.
Notable’s AI Solution: Streamlining Scheduling
Beacon Health System will leverage Notable’s AI platform to address this challenge. Here’s how it works:
- AI identifies pending orders: Notable’s AI scans Beacon’s electronic health records (EHR) to quickly identify all outstanding test and procedure orders.
- Personalized Patient Communication: The platform automatically reaches out to patients with personalized messages using their preferred communication method (email or text message).
- Convenient Self-Scheduling: Patients can then conveniently schedule their appointments directly through the message, reducing the need for follow-up calls and visits.
Deployment Impact for Providers & Patients
With 146 care sites across 7 counties, Beacon Health System serves a large patient base. By automating self-scheduling with Notable, they aim to ensure timely care for patients while freeing up valuable staff time. Benefits include:
- Patients: Experience quicker scheduling of necessary procedures and tests, leading to faster access to care.
- Staff: Focus on delivering patient care instead of spending time manually scheduling appointments.
- Overall Efficiency: A streamlined system that reduces delays and improves the overall patient experience.
“Healthcare organizations are increasingly working to personalize every interaction with their patients,” said Pranay Kapadia, Co-Founder and CEO at Notable. “The intelligence at the core of our platform allows organizations like Beacon to identify and orchestrate the next best action for every patient and member at precisely the right moments in their health journey.”