What You Should Know:
– Reimagine Care the nation’s leading provider of on-demand cancer care, and Memorial Hermann Health System one of the largest not-for-profit health systems in Texas, are excited to announce a multi-year expansion of their partnership.
– This expansion follows a successful first phase that demonstrated enhanced patient satisfaction, strong clinical outcomes and improved well-being for physicians and nurses.
Enhancing Cancer Care: Reimagine Care and Memorial Hermann-Texas Medical Center Partnership
Since the partnership’s inception in 2023, Reimagine Care has been instrumental in supporting patients undergoing cancer treatment at Memorial Hermann-Texas Medical Center, the flagship hospital of the health system. By integrating digital, virtual, and in-home care, the program offers patients continuous access to a team of clinical oncology specialists 24/7, 365 days a year. Patients can reach out via SMS text, phone, or video to address symptom concerns, access cancer-specific educational content, and receive supportive care at home when needed.
Key Outcomes and Impact
The first phase of this partnership demonstrated significant improvements in patient outcomes and healthcare efficiency, as evidenced by key data points:
– Patient Engagement: The program achieved exceptional patient engagement, with 98% of patients engaged by Day 30 and over 80% beyond Day 90. These figures far exceed the industry benchmark of 28%, underscoring the program’s success in maintaining patient involvement and adherence to care plans.
– Patient Satisfaction: The program recorded a remarkable Net Promoter Score (NPS) of +86, significantly higher than the healthcare industry average of +58. This high level of patient satisfaction reflects the effectiveness of the care model in meeting and exceeding patient expectations, enhancing the overall patient experience.
– Symptom Management: Reimagine Care effectively resolved 87% of patient symptoms without escalating cases to Memorial Hermann’s facilities. This proactive approach not only improved patient outcomes but also optimized resource utilization by saving care teams hundreds of hours, allowing them to focus on more critical cases.
– Emergency Center Utilization: The program significantly reduced Emergency Center visits, with less than 5% of enrolled patients requiring emergency care for potentially preventable symptoms. This reduction generated substantial cost savings and minimized unnecessary hospitalizations, further demonstrating the program’s capacity to deliver high-quality care.
In addition to its patient-centered benefits, the program addresses critical challenges faced by clinicians nationwide. Frequent patient communications, including calls, texts, emails, and electronic health record notifications, are leading contributors to provider burnout and turnover. By reducing symptom-related interruptions for Memorial Hermann’s physicians by 87%, the program creates additional time for physicians to dedicate to patients who are physically present in the clinic.
Future Expansion
Building on the success of the initial phase, the next phase of the partnership will expand Reimagine Care’s services to reach additional patients and physicians across the Greater Houston area. Both organizations remain committed to redefining the future of cancer care and improving the lives of patients and their families through continued collaboration.
“We have seen firsthand the transformative impact of this partnership on our patients and staff,” said Sandra Miller, MHSM, RN, NE-BC, vice president, Oncology Service Line at Memorial Hermann. “By leveraging Reimagine Care’s innovative technology and experienced care team, we have been able to provide enhanced patient care, reduce unnecessary ER visits, and ensure our physicians can work more efficiently. This expansion will allow us to extend these benefits to even more patients and further our mission of delivering exceptional health care.”