What You Should Know:
– NTT DATA, a global leader in healthcare IT, and Duke Health, a world-class academic and healthcare system, are collaborating to create a highly interactive and technologically advanced model for augmented home care delivery.
– This new home-care model will integrate multiple technologies, including a GenAI-driven virtual agent from Ellipsis Health, automation, device interoperability, remote patient monitoring and a patient app and portal.
Innovative Care Model Integrating AI and Human Oversight for Enhanced Patient Experience
The proposed solution ensures that medical staff remain in direct contact with patients, guaranteeing that a human is always involved in the care process while enabling patients to receive more treatment at home. This blend of human oversight and remote care is designed to enhance patient outcomes without compromising the quality of care.
As part of the development of this new care delivery model, all stakeholders will collaborate to design a clinical trial. The trial will assess both the patient experience and the usability of an AI-driven virtual agent in delivering teaching and technical support for remote patient monitoring devices.
“This partnership is centered on leveraging advanced digital technology to efficiently and cost-effectively address a wide range of patient needs,” stated Emily Norboge, Chief Research Informatics Officer at The Duke Cancer Institute. “By integrating this model into home care, we further our mission of providing the best medical outcomes along with positive experiences for both patients and staff.”