What You Should Know:
– Artera, a provider of patient communication solutions for healthcare organizations, has announced a series of AI-powered innovations and platform enhancements at its annual customer conference, Artera Heartbeat.
– These advancements aim to optimize patient engagement, streamline operations, and reduce administrative burden for healthcare providers.
AI Co-Pilots for Enhanced Efficiency
Artera introduced two new AI-powered co-pilot solutions:
- Artera Staff AI Co-Pilot: Designed to assist administrative staff in managing patient communications more efficiently and accurately. This co-pilot offers features such as real-time translation, predictive text, message shortening, and conversation summaries, all aimed at improving response times and reducing staff workload.
- Artera Insights AI Co-Pilot: Empowers healthcare organizations to make data-driven decisions by analyzing patient engagement data and providing actionable insights. The initial offering includes Smart No-Show Reports, which use predictive analytics to identify patients at risk of missing appointments, allowing for proactive intervention.
Artera Harmony Enhancements
Artera also unveiled significant updates to its flagship patient communication platform, Artera Harmony:
- Flows: Enables automated, multi-step conversation sequences with patients, leveraging natural language understanding (NLU) for more personalized engagement.
- Homepage with Next Best Actions: Provides a centralized dashboard with action items for staff, highlighting urgent conversations and key insights.
- Message Categorization: Uses machine learning to categorize patient messages, enabling efficient filtering and prioritization.
- Native Value Reports: Offers built-in analytics and reporting capabilities to track performance and demonstrate ROI.
Future Developments
Artera plans to further enhance its platform with additional AI-powered features in Q1 2025, including:
- Smart No-Show Inbox: Visually tags patients at risk of missing appointments within the inbox.
- Smart No-Show Trigger: Automates outreach to at-risk patients.
- Next Best Actions: Provides a dashboard with suggested follow-up actions for staff.
Smart Inbox: An enhanced inbox interface for managing larger patient populations.