What You Should Know:
– KLAS Research, a leading healthcare IT research and consulting firm, has announced the winners of its 2025 Best in KLAS Awards, recognizing the top vendors and service providers in the healthcare technology and services industry.
– The 2025 awards highlight companies that have demonstrated exceptional performance, innovation, and customer satisfaction in 2024.
Top Overall Winners:
- Epic: For the fifteenth consecutive year, Epic has been named the top Overall Health System Suite, solidifying its position as a dominant force in the EHR market.
- athenahealth: Won the Overall Independent Physician Practice Suite award for the second year in a row, demonstrating its continued strength in the ambulatory market.
- Chartis: Named the top Overall IT Services Firm for the first time, recognizing its expertise in healthcare management consulting and IT services.
- Evergreen Healthcare Partners: Earned the top Overall Implementation Services Firm award for the second consecutive year, highlighting its consistent excellence in EHR implementation.
Most Improved Products and Services:
The report also recognized significant improvements in several products and services:
- AGFA HealthCare Enterprise Imaging VNA: Won the Best in KLAS award for Vendor Neutral Archive, demonstrating a 17% increase in customer satisfaction.
- Inovalon Converged Quality: Achieved a 17% increase in its overall performance score, driven by improvements in customer service and system performance.
- nimble solutions (formerly National Medical Billing Services): Saw a 28% increase in client satisfaction with its EHR-agnostic ambulatory RCM services.
- Clearwater: Clients of Clearwater’s security and privacy managed services reported a 14% increase in satisfaction.
Best in KLAS Winners by Category
The 2025 Best in KLAS awards also recognize individual category winners across various segments.
Inpatient Clinical Care
340B Management Systems: Verity Solutions Verity 340B
Acute Care EHR & Patient Accounting (Large – Over 400 Beds): Epic EpicCare Inpatient EHR/Resolute Hospital Billing
Acute Care EHR & Patient Accounting (Medium – 151-400 Beds): Epic EpicCare Inpatient EHR/Resolute Hospital Billing
Acute Care EHR & Patient Accounting (Small – 1-150 Beds): MEDITECH Expanse/MaaS
Automated Dispensing Cabinets: BD Pyxis MedStation ES
Clinical Communications (Acute Care): Epic Secure Chat
Clinical Decision Support: Point-of-Care Disease Reference: EBSCO Information Services DynaMed
Clinician Digital Workflow: Navina Technologies AI Copilot
Data Archiving: Galen Healthcare, an RLDatix Company VitalCenter Online Archival
Drug Diversion Monitoring: Bluesight ControlCheck
Infection Control & Monitoring: Wolters Kluwer Sentri7 Infection Prevention
Integration Engines: Rhapsody Corepoint
IV Workflow Management: Epic IV Dispense Prep
Medication Inventory Management: Epic Willow Inventory (Inpatient)
Pharmacy Surveillance: VigiLanz Pharmacy Surveillance
Purchasing Optimization Analytics: QuicksortRx
Smart Pumps (EHR-Integrated): ICU Medical Plum 360 (LVP)
Smart Pumps (Traditional): BD Alaris Pre and Post Remediation (LVP, PCA, Syringe)
Ambulatory & Post-Acute Care
Ambulatory EHR (11-75 Physicians) (Independent): athenahealth athenaClinicals
Ambulatory EHR (Health System Owned): Epic EpicCare Ambulatory EHR
Ambulatory EHR (Over 75 Physicians) (Independent): Epic EpicCare Ambulatory EHR
Ambulatory Ophthalmology Solutions: Nextech IntelleChartPRO EHR
Ambulatory Pediatric Solutions: PCC
Ambulatory RCM Services (EHR-Agnostic): R1 RCM
Ambulatory RCM Services (EHR-Associated): CompuGroup Medical US
Ambulatory Specialty EHR: Nextech EHR (Dermatology)
Ambulatory Surgery Center Solutions: Surgical Information Systems (SIS) SIS Charts
Behavioral Health: NextGen Healthcare Behavioral Health Suite
Clinical Communications (Ambulatory/Post-Acute Care): PerfectServe Telmediq & PerfectServe
Homecare: Home Health (Health System Owned): Epic Dorothy
Homecare: Home Health (Large – Over 200 Average Daily Census) (Independent): MatrixCare Home Health
Homecare: Personal Care Services & Private Duty Nursing: WellSky Personal Care
Hospice (Independent): MatrixCare Hospice
Long-Term Care: PointClickCare
Outpatient Therapy/Rehab: StrataPT EMR
Patient Intake Management: Simple Interact Front Office Automation Platform
Patient Referral Management & Analytics: Forcura
Practice Management (11-75 Physicians) (Independent): athenahealth athenaCollector
Practice Management (Health System Owned): Epic Resolute/Prelude/Cadence Ambulatory
Practice Management (Over 75 Physicians) (Independent): Epic Resolute/Prelude/Cadence Ambulatory
Small Practice Ambulatory EHR/PM (1-10 Physicians) (Independent): Elation Health ElationEMR/PM
Revenue Cycle Management
Ambient Speech: Abridge
Claims Management & Clearinghouse: Waystar Claims Management
Clinical Documentation Integrity: Nuance (a Microsoft Company) Nuance CDI
Complex Claims Services: Revecore
Computer-Assisted Coding (CAC): Dolbey Fusion CAC
Denials Management Services: Aspirion
Eligibility Enrollment Services: Elevate Patient Financial Solutions
End-to-End Revenue Cycle Outsourcing: Ensemble
Extended Business Office: Large (>200 Beds): PwC
Extended Business Office: Small (<200 Beds): R1 RCM
Government Reimbursement Services: R1 RCM
Insurance Discovery: FinThrive Insurance Discover
Outsourced Coding: Guidehouse
Patient Access: Waystar Patient Access
Patient Financial Engagement: RevSpring PersonaPay Patient Financial Engagement
Patient Financing Services: ClearBalance HealthCare
Physician Advisory Services: Xsolis
Revenue Cycle: Chargemaster Management: The Craneware Group Trisus Chargemaster
Revenue Cycle: Contract Management: Experian Health Contract Manager & Analysis
Speech Recognition: Front-End EHR: Nuance (a Microsoft Company) Dragon Medical One
Transcription Services: IKS Health
Underpayment Recovery Services: BESLER
Virtual Scribing Services: ScribeEMR
Healthcare Operations
Business Decision Support: Strata Decision Technology StrataJazz Decision Support
Capacity Optimization Management: LeanTaaS iQueue Suite
Credentialing: ASM MD-Staff
Data & Analytics Platforms: Dimensional Insight Gateway Platform (Diver Platform)
Data Visualization & Reporting: Microsoft Power BI
Enterprise Resource Planning (ERP): Large (>300 Beds): Workday HCM, Financial Management and Supply Chain (ERP)
Financial Planning & Analysis: Syntellis Axiom Enterprise Planning (Budgeting & Financial Planning)
Healthcare Artificial Intelligence: Data Science Solutions: ClosedLoop Healthcare’s Data Science Platform
Healthcare Safety, Risk & Compliance Management: Performance Health Partners Safety, Risk, and Compliance Solutions
Real-Time Location Systems (RTLS): Securitas Healthcare MobileView (Hardware & Software)
Scheduling: Nurse & Staff: AMN Healthcare Smart Square
Scheduling: Physician: PerfectServe Lightning Bolt Scheduling
Time & Attendance: UKG (Ultimate Kronos Group) Workforce Timekeeper
Value-Based Care
Customer Relationship Management (CRM): Innovaccer Customer Relationship Management
Digital Rounding: Huron Rounding
EHR-Centric Virtual Care Platforms: Elation Health Elation Telehealth
Healthcare Experience Management: NRC Health
Interactive Patient Systems: pCare by Uniguest pCare
Outsourced Virtual Clinician Services: Iris Telehealth
Patient Communications: Epic Hello World
Patient Education: Wolters Kluwer UpToDate for Patient Education (formerly Emmi)
Patient Portals: Epic MyChart
Patient-Driven Care Management: Wolters Kluwer UpToDate for Patient-Driven Care Management (formerly Emmi)
Population Health Management: Azara Healthcare DRVS
Remote Patient Monitoring: Lightbeam Deviceless Remote Patient Monitoring
Social Determinants of Health Networks: Findhelp (Aunt Bertha)
Video Conferencing Platforms: Doximity Dialer
Virtual Care Platforms (Non-EHR): eVisit Virtual Care Platform as a Service
Virtual Sitting & Nursing: Collette Health Remote Patient Observation
Security & Privacy
Access Management: Imprivata Enterprise Access Management
Healthcare IoT Security: Claroty xDome (formerly Medigate)
Identity Management: SailPoint Identity Platform (Mostly Identity Governance)
Patient Privacy Monitoring: Bluesight (formerly Protenus) Patient Privacy Monitoring
Security & Privacy Consulting Services: tw-Security
Security & Privacy Managed Services: Fortified Health Security
Services & Consulting
Application Hosting: Epic
Clinical Optimization: Nordic
Data & Analytics Services: Chartis
ERP Business Transformation & Implementation Leadership: KPMG
ERP Implementation Leadership: Chartis
Financial / Clinical Improvement Consulting: Impact Advisors
Go-Live Support: Ellit Groups
HIT Core Clinical Implementation Leadership: Chartis
HIT Staffing: iMethods
Huron
Deloitte
IT Planning & Assessment: Optimum Healthcare IT
Managed IT Services: Pivot Point Consulting, a Vaco Company
Public Cloud: Amazon AWS
Revenue Cycle Optimization: Guidehouse
Strategy, Growth & Consolidation Consulting: Guidehouse
Technical Services: CSI Companies
Value-Based Care Consulting: ECG Management Consultants
Imaging Systems
Cardiology: Merge by Merative Merge Cardio
Cardiology Hemodynamics: Merge by Merative Merge Hemo
Image Exchange: Nuance (a Microsoft Company) PowerShare
Oncology: Medical: Epic Beacon
Oncology: Radiation: Elekta ONE OIS, powered by MOSAIQ
PACS (Large – 300K+ Studies): Sectra PACS
PACS (Small – Under 300K Studies): Sectra PACS
Speech Recognition: Front-End Imaging: Solventum MModal Fluency for Imaging
Universal Viewer (Imaging): AGFA HealthCare Enterprise Imaging XERO Viewer
Vendor Neutral Archive (VNA): AGFA HealthCare Enterprise Imaging VNA
Payer Solutions
Care Management Solutions (Payer): ZeOmega Jiva
Claims & Administration Platforms (Payer): Cognizant TriZetto Core Claims/Administration Solutions
CMS Payer Interoperability: Onyx Technology SAFHIR
Data Analytics Platforms (Payer): MedInsight Payer Platform
Employer-Sponsored Healthcare Services: QuadMed
IT Consulting Services (Payer): Tegria
Post-Payment Accuracy & Integrity Solutions (Payer): Trend Health Partners TRENDConnect
Pre-Payment Accuracy & Integrity Solutions (Payer): Lyric ClaimsXten
Quality Measurement & Reporting (Payer): Cozeva PayerOne Quality
Risk Adjustment: Vatica Health Risk Adjustment and Quality of Care Solution
Best in KLAS Awards Background/Methodology
Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. Best in KLAS 2025 is based on information obtained from more than 23,000 evaluations. These interviews represent the opinions of healthcare professionals and clinicians from more than 6,000 healthcare organizations and measure more than 1,700 healthcare technology products and services.