What You Should Know:
– Pager Health, a virtual-care platform, announces the development of three new generative AI (GenAI) applications designed to streamline care navigation and personalize member experiences.
– The strategic integration partnership with Google Cloud empowers Pager to address the “quadruple aim” of healthcare: improved population health, reduced costs, better patient experience, and improved provider experience.
GenAI Applications Overview
The three GenAI applications focus on:
- Reduced Administrative Burden:
- Chat Summation: This feature summarizes member interactions, generating accurate notes and eliminating documentation redundancies, saving care teams 10-15 minutes per encounter.
- Enhanced Member Experience:
- FAQ Bot: This AI-powered bot expedites solutions to common health and benefit questions, reducing unnecessary call center interactions and providing immediate guidance to members.
- Improved Care Team Insights:
- Sentiment Analysis: This tool analyzes member chat interactions to identify emotions like frustration, anxiety, or happiness. This empowers care teams to tailor their approach and provide better support.
Benefits of Pager’s GenAI Applications:
- Reduced Clinician Burnout: By automating repetitive tasks, GenAI frees up clinicians to focus on providing high-quality care.
- Improved Resource Allocation: Streamlined processes enable better allocation of staff time and resources.
- Personalized Member Care: GenAI personalizes member experiences by providing immediate information and addressing individual needs.
- Stronger Payer-Member Relationships: GenAI fosters stronger connections between payers and members through more efficient and personalized communication.
Availability
Pager’s GenAI applications are expected to be commercially available later in 2024.
“With the development of any AI capability, our goal is not to replace the human touch in healthcare but to make healthcare more human,” said Rita Sharma, chief product officer at Pager. "By leveraging advanced AI models, such as GenAI, we’re able to automate time-consuming, manually intense processes without compromising member and employee privacy or experience – reducing clinician burnout and better allocating staff time and resources where they are needed most.”