What You Should Know:
– TeleVox, a provider of omnichannel patient relationship management platforms, has recently secured a national group purchasing agreement with Premier, Inc., a healthcare improvement company.
– The strategic collaboration aims to make TeleVox’s AI-powered chatbots more accessible to Premier’s vast network of hospitals and healthcare providers.
Enhancing Patient Engagement with Conversational AI
Under this agreement, Premier members will have access to special pricing and terms for TeleVox’s innovative chatbot solutions, including SMART Web, SMART Voice, and SMART SMS. These solutions are powered by Iris, TeleVox’s conversational AI virtual agent, designed to transform patient interactions and streamline healthcare communication.
Iris offers a range of advanced features, including:
- Self-Service Capabilities: Empowering patients to access information and manage their healthcare needs independently.
- Automated Responses: Providing accurate and timely answers to a wide range of patient inquiries.
- Omni-Channel Experience: Engaging patients across multiple communication channels, including web, voice, and SMS.
- Seamless Integration: Integrating with existing EHR systems or deploying as a standalone solution.
“This agreement extends the reach of Iris, our industry leading conversational AI platform, to thousands more hospitals and healthcare facilities around the country,” said Steve Ganjoo, Head of Channel Partnerships at TeleVox. “We welcome the opportunity to showcase to Premier members how Iris can ease the burden on healthcare staff and foster better relationships between providers and patients.”