What You Should Know:
– Press Ganey, a leader in experience measurement, data analytics, and insights, today announced an expansion to its PX Connect Suite, enabling healthcare organizations to capture and act on patient sentiment directly within the Epic electronic health record (EHR) system.
– The integration allows for seamless collection of patient feedback through Epic’s MyChart patient portal, providing valuable insights to care teams. By leveraging natural language processing, Press Ganey can analyze open-ended patient comments and automatically route issues to appropriate teams for resolution.
Integrating Patient Feedback into Epic EHR
This enhancement empowers healthcare organizations to improve patient experience by acting on feedback more quickly and effectively. By integrating patient feedback into the EHR workflow, healthcare organizations can gain a deeper understanding of patient needs and preferences, leading to improved patient satisfaction and loyalty.
Key features of the expanded PX Connect Suite include:
- Patient portal surveys within MyChart
- Patient experience summaries using natural language processing
- Automated routing of patient issues to relevant teams
“Pulling experience data directly into Epic will transform the ability to act on patient feedback.” said Darren Dworkin, President and Chief Operating Officer at Press Ganey. “Using AI to understand and analyze sentiment and emotion means we can turn what patients tell us into opportunities to meaningfully impact experience and outcomes”.
Nationally leading health systems, including Vanderbilt University Medical Center and New York University Langone Health, have become early adopters of the PX Connect Suite for Epic.